Booking Conditions Lettings normally run from 16

1. MINIMUM PERIOD OF RENT

The minimum period of rent is 3 days. Rentals start at 4pm on the first day and end at 10am on the last day of the holiday.

2. NUMBER OF PERSONS

The number of persons who can be accommodated in the property is clearly indicated in the description. ‘Sleeps 4’ means that the property can accommodate 4 people in two bedrooms, one double and one with 2 single beds. This number may not be exceeded in any circumstances except by prior consent, so please ask before inviting friends! Tents are not allowed.

3. ACCOMMODATION

The description of the property to let is made very carefully and in good faith. Should any significant changes arise, these will be communicated to the client before a contract is concluded. The property is let fully furnished and equipped, including crockery, cutlery, bed and bath linen, but excluding beach towels. Fuel for lighting, heating, cooking, refrigeration and hot water is included in the rent.

4. TIDINESS AND CLEANLINESS

The property will be assigned clean and in good order and should be left in the same condition upon departure. While guests are not expected to scrub floors, a general sweep and tidy-up is expected. If the house is left in an unacceptably untidy/dirty condition then cleaning charges will be levied.

5. BOOKING CONTRACT

The advertisements contained on our website and price list are not to be treated as an offer to contract, and until the deposit is paid no firm booking will have been made. Contracts for holidays are made between you, the client and ourselves, the property owners. Authorized agents and representatives of 2 Doves.com cannot be held personally responsible for the descriptions contained in advertisements and price list, for which each and every responsibility rests with the property owners.

6. PRICES

Prices are £ Sterling. Once your booking is confirmed we guarantee that the price of your holiday will not be subject to any surcharges. Please note that if you are booking your holiday from a non-Sterling area, such as the USA, you may find comparable prices in your own currency, based on the exchange rate between £ Sterling and that currency. Any such price in a currency other than Sterling is for guidance only and the Sterling price, remains the valid one. We can only accept Euro currency cheques on the understanding that if the Euro currency has gained more than 2% against the Sterling at the time of encashment of the cheque, the customer will pay the difference upon notification. Payments made directly to our bankers MUST bear your booking date and be transferred stating ‘without charge to the recipient’. Details of our bank account will be sent by separate mail.

7. BOOKING AND PAYMENT

Availability of the property will be confirmed by ourselves or an authorized agent of 2 Doves.com by telephone or email. A deposit of £200 should be paid, quoting your holiday dates. If we accept your booking, which is confirmation of the contract between you the client and ourselves, you will receive a booking confirmation by email. The balance of the house rental is due eight weeks before your holiday begins. Bookings made within eight weeks of the start of your holiday must be accompanied by the whole cost. Cheques must be made payable to N.C.& L A Finbow. We reserve the right to treat the booking as cancelled if the balance of the price remains unpaid eight weeks before the start of the holiday and the cancellation terms as stated will apply. Confirmation of receipt of the balance will be sent by email. Directions to the property together with any relevant documents will be sent at that time.

8. CANCELLATION BY YOU

Cancellation takes effect only when written or emailed notification is received from the person who made the booking. Such cancellation notice should be made by recorded delivery, or email confirmed by phone. Cancellation applies from the date of receipt of cancellation notification and we cannot be held responsible if a letter is not received within the cancellation period if there is no proof of posting. The following cancellation terms apply:

More than eight weeks before the start of the holiday: Loss of deposit.
Less than eight but more than four weeks before the start of the holiday: 50% of rate refunded.
Less than four but more than two weeks before the start of the holiday: 25% of rate refunded.
Less than two weeks before the start of the holiday: No refund.

The above cancellation charges shall also apply to holidays which are foreshortened after they have been booked. In the event of a cancellation charge arising under this clause the amount due must be paid by you the client to us, within 7 days of the charge arising, notwithstanding the fact that the client’s holiday insurance policy may cover the cancellation charge. It is your responsibility to claim the monies due and we cannot claim on your behalf.

9. CANCELLATION OR ALTERATION BY US

We reserves the right to treat the booking as cancelled if the balance of the price remains unpaid eight weeks before the start of the holiday, in which case we shall retain the deposit. It is unlikely that we will have to make any changes to confirmed arrangements once your deposit has been accepted, but it could happen, and we will advise you at the earliest possible date of any alterations. You will have the choice of accepting the changed arrangements as notified, or of cancelling the holiday and having your money reimbursed.

10. ALTERATIONS TO YOUR BOOKING

If after booking, but more than eight weeks before the start of your holiday, you decide to transfer to another date, an amendment fee of £30 will be charged. Any changes to a booking date made within eight weeks of the original holiday starting date will be treated as a cancellation and charges will apply.

11. INSURANCE

Insurance cover is essential for your peace of mind on holiday. Personal insurance is a condition of booking.

12. BREAKDOWN OF EQUIPMENT

In the event of breakdown of mechanical equipment. we shall make every endeavor to correct the fault as soon as possible. We are often able to get things repaired even at difficult times, such as Sundays and holidays; however, please remember that with the best of intentions things can and do break down occasionally and we cannot be held responsible for such breakdowns. Neither, of course, can we be held responsible for failure of public utilities such as water and electricity, which can happen in mountain villages in Italy.

13. LIABILITY

We undertake to exercise all due diligence to ensure that the holiday booked by you is provided in accordance with the contract between us, and we accept responsibility for any loss or damage caused to you as a result of negligence or default of ourselves or any person or persons directly employed by us. It is however part of this agreement that if any payment is made to you or any member of your party by us in the circumstances referred to in this section, you must agree to assign your rights to us to claim in your place against the person or organization responsible for causing the illness, injury or death and we will be subrogated to those rights; and that you will cooperate fully with us if we wish to enforce those rights.

14. FORCE MAJEURE

We accept no liability whatsoever in respect of any alteration, delay or cancellation or any other loss or damage of any kind caused by wars, revolutions, terrorist activities, riots, civil commotions, strikes, lockouts, industrial disputes, natural disaster, fire, floods, storms, failure of public utilities, mechanical breakdown, acts of any government or public authority, changes imposed by rescheduling or cancellation of ferries, railways or airlines which are beyond our control, or any other circumstances or events amounting to ‘force majeure’ and/or acts of God.

15. COMPLAINTS

The description in our advertising is presented in good faith and warrant that the property is in reasonable condition at the beginning of the season, and will take all reasonable care to maintain it in such condition throughout the season. We have taken care to ensure the accuracy of all descriptions of the property, but all statements as to the condition or quality, facility or service contained shall not be treated as statements of fact but statements of opinion only and we shall not be liable. Guests are asked to tell our managing agents about any damage or breakdown AS SOON AS IT OCCURS, so that replacements or repairs can be effected as soon as possible. We consider it part of the contract to be given the opportunity to put right any grievances you may have. You must in the first instance contact our managing agents. If, after doing so, you still feel that the problem has not been resolved to your satisfaction, then you must put your complaint in writing to us within 28 days of your return from holiday. If, without contacting us, you move independently to other accommodation or alter the duration of your stay without discussing the situation with us or allowing reasonable time for us to offer rectification, then you will be deemed to be breaking your contract with us. We cannot therefore accept liability for any loss, damage or additional expense and no refunds will be made.

16. BREAKAGE AND DAMAGE

It is your responsibility to leave the property with all its furniture and effects clean and in good condition, and you must undertake to inform our managing agents of any damage to the accommodation or its contents and to pay for any damage or missing items or for any extra cleaning made necessary by the property being left in a dirty condition. Please look after the property while you are there as you would your own home, and please do not remove books, CDs , DVDs or any other items from the house.

17. PETS

No pets are allowed.

18. NOISE

The property is located in a peaceful, country situation. However, in the country you are likely to hear birds, deer, owls, dogs, sheep bells, poultry, insects, frogs, tractors etc. We are not responsible for noise or disturbance beyond the boundaries of the property. You are expected to respect the privacy and peace of the residents around you.

19. ACCEPTANCE OF BOOKING CONDITIONS

Payment of the booking deposit implies acceptance without reservation or exception of these terms and conditions by the signatory and all those people named in the booking. This contract shall be governed in all respects by Italian law.